Last Updated: June 20th, 2021
The Resilience Doc (RD) is an online platform that provides access to an evaluation that is recorded via audio and video, and a series of questionnaires that provide an opportunity to discuss one’s well being and self-help program, and, depending on authorizations, the platform provides a neural network algorithm-based estimate of risk levels of particular areas of well-being (collectively, the “Services”). Some individuals, including, but not limited to, physicians, licensed mental health professionals, social workers, authorized members of Textsavvyapp, Inc, or partner administrators (“Authorized Users”) may access the risk level estimates generated as a result of engaging with the Services.
Information We Collect
Information Provided to Us
We do not collect your name, address, phone number or date of birth. The primary text-based personally identifiable information that we collect is your email. If you are concerned about sharing your email address, we recommend creating an anonymous and unique email address for the sole purpose of participating in these Services. In order to use the Services, we need to collect a few important demographic details about you: an email address, gender, age range, ethnicity, education level, marital status, employment status, your audio/video responses to a set of questions about your well-being during the avatar interview, and your responses to selected questionnaires (“Personal Information”). We want you to be in control of your information, so we let you update or correct most of the basic account information periodically. We’d love for you to be a user forever but if for some reason you ever want to delete your account keep in mind that we may retain certain information in backup for a specified period of time or as required by law.
What You Automatically Provide Us When You Use Our Services
Usage Information: We collect information about your activity and the information you send and receive through our Services. For example, we collect information such as the time, date, sender, and your response changes over time.
Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers (including MAC address and IMEI), browser type and language, and mobile network information. We also collect certain device information that will help us diagnose problems in the (hopefully rare) event you experience any crash or other problem while using our Services. So, for example, if we detect a crash or other problematic event, we may collect the list of programs or apps on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
Website Log Information: We collect log file information when you use our websites. That information includes, among other things, your web browser type and language, access times, pages viewed, your IP address, and the website you visited before navigating to our websites.
Billing Information: In the event that you purchase services through us, you will be required to provide billing information such as billing name, billing address, and credit card number.
Information We Collect When You Contact Us
When you contact the Support team or communicate with us in any other way, we’ll collect whatever information you volunteer. For instance, if you submit artwork, files, or any other materials to us through our websites, we will collect what you give us. We may obtain information from other sources and combine that with the information we collect through these Services.
How We Use Information
What do we do with the information we collect? Provide you with a cutting-edge set of Services that we relentlessly improve, in addition to the following:
Provide and deliver the products, services, and functionality that you request, process transactions, and send you related information;
Communicate with you. Respond to your comments and questions; send reminders from us, providers or other partners; provide customer service; and send you technical notices, security alerts, and other informational messages;
Monitor and analyze trends and usage;
Develop, improve, and refine products, services, and functionality;
Personalize the Services by providing content or features that match user profiles or interests. For instance, when you set up an account we may pre-populate certain account information based on the information we have collected;
Verify your secure access and prevent fraud or other unauthorized or illegal activity; and
Carry out any other purpose for which the information was collected.
Where Information Is Processed
We are based in the United States and although we welcome users from all over the world, keep in mind that no matter where you live or where you happen to use our Services, you consent to the processing and transfer of information in and to the U.S. and other countries. We want you to know this because the laws of the United States and those of other countries where your information is processed might not be as comprehensive or protective as laws in the country where you live. And while you’re in another country, know that your information may be made available to government or law enforcement requests.
Data Disclosure and Sharing
We understand that your privacy is important so we utilize robust security measures to ensure storage, transmission and processing of your Personal Information is encrypted and secure. Our efforts meet or exceed commercially reasonable standards to ensure your Personal Information also remains in a secure environment.
Here’s the type of information we may share about you with others and how we do so:
When you interact with the RD Evaluation, the Report, or the Dashboard we will see the responses to the questionnaires, the audio/video responses during the avatar interview, and usage data. We may share aggregated and de-identified information about you with Authorized Users.
With respect to jointly offered Services or functionality or services offered separately by other companies through our Services, we may share information about you with business partners to provide the Services and functionality you request and to communicate with you about those Services;
We may share information about you in response to legal process or a request for information if we believe disclosure is consistent with, or required by, any applicable law, rule, or regulation; to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property, and safety of us, our users, or others; or in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data that may be used for research publications would be aggregated and de-identified.
The Services may also contain third-party links or be a co-branded or third-party-branded Service that’s being provided jointly with or by another company. By going to those links or by using a co-branded or third-party-branded Service, you may be providing personal information directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our Services.
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